Terms & Conditions of Sale

  1. Introduction
    1. These terms and conditions explain how you may buy products from this website (the ‘Site’). References in these terms to the Site include www.madebynoble.earth and all associated web pages.
    2. You should read these terms and conditions carefully before using the Site. By visiting the Site or purchasing something from us you agree to be bound by these terms and conditions and the documents referred to in them. If you do not agree with or accept any of these terms, you should cease using the Site immediately. If you have any questions about this Site, please contact info@madebynoble.earth.
    3. In these terms and conditions and on this Site the following terms shall have the following meanings:
      Account means collectively the personal information, Payment Information and credentials used by you to access Paid Content and / or any communications System on the Site
      Carrier means any third party responsible for transporting purchased Goods from our Premises to customers;
      Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Site;
      Goods means any products that we advertise and/or make available for sale through this Site;
      Service means collectively any online facilities, tools, services or information that we make available through the Site either now or in the future;
      Payment Information means any details required for the purchase of Goods from this Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
      Premises means our place(s) of business located at the registered office below;
      we, us, our means Made By Noble Limited (“Noble”) with company registration number 10254007 and VAT registration number 256 1448 03 and whose registered office is at Lampool, Lampool Corner, Maresfield, East Sussex,TN22 3DS;
      You or your means the person accessing or using the Site or its Content.
  2. Ordering Products
    1. By placing an order through our Site you are making an offer to Noble to purchase the Goods set out in your order upon the terms described in your order. When you place an order we will require your name, email address, credit or debit card, phone and address details and you may be asked to create an Account (for further information please see clause 11). The information is required in order to process your request or inform you of our order. A contact phone number is also required so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our Carrier (where applicable) with your contact phone number in case they need to reach you to arrange the delivery of your order.
    2. Once your order is placed with us we will email you to acknowledge that we have received your order. However this is not confirmation that your offer to buy the Goods has been accepted as completion of the contract between us only exists once an order has been accepted, processed and dispatched by us to you unless we have notified you (due to one of the reasons stated in clause 2.5 below) that we are unable to accept your order.
    3. All payments must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. To ensure that your credit, debit or charge card is not being used without your consent we may validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made.
    4. Our on-line store is hosted on Shopify Inc. They provide us with the online ecommerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For further information about your security please read our Privacy Policy.
    5. Please note that we may not be able to accept your order as a result of the following reasons:
      1. If the product you have ordered is out of stock;
      2. If there has been a product description or a pricing error;
      3. If you are not permitted to purchase the Goods as outlined in these terms and conditions or as otherwise stated on the Site; or
      4. If we are unable to authorise your payment.
      5. If there is an issue with your order one of our team will contact you either by phone or email. If we leave a message and you fail to respond to us within 48 hours we will cancel the order.
  3. Goods, Pricing and Availability
    1. Every reasonable care and effort has been made to ensure that all representations and descriptions of the Goods available correspond to the actual Goods. However, we are not responsible for variations from such descriptions. All measurements and sizes are approximate although we make every effort to ensure they are as accurate as possible. Furthermore, whilst the colour reproduction of the Goods is a close representation we cannot accept any responsibility for any variation in colour caused by the browser software or the computer system used to view the products.
    2. We also undertake all reasonable care to ensure that all the details, price and descriptions on our Site are accurate at the time they are entered onto our Site. Whilst we endeavour to keep the Site as up to date and accurate as is possible, there may be rare occasions when the information on the Site (including product descriptions) may not reflect the position exactly at the point an order is placed. We neither represent nor warrant that Goods will be available as stock indications are not provided on the Site.
    3. The prices quoted on this Site apply only to products sold on this Site. Where the same products are available via another stockist it is understood that different prices may apply. All prices are shown in pounds sterling and include VAT (where applicable – although no VAT is payable on tea).
  4. Age Restrictions
    1. Persons under the age 18 should use this Site only with the supervision of an adult. Payment Information must be provided by or with the permission of an adult.
  5. Business Customers
    1. These terms and conditions do not apply to customers buying Goods in the course of business. If you are a business customer please contact us for further details.
  6. International Customers
    1. If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.
  7. Ownership, use and intellectual property rights
    1. This Site and all intellectual property rights in the Site (including without limitation any Content) are owned by us. We reserve all our intellectual property rights (which include without limitation all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world.
    2. Nothing in these terms and conditions grants you any rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any intellectual property notices contained on the Site and in particular in any digital rights or other security technology embedded or contained within any Site Content.
    3. All of our products mentioned on this Site are trademarks of Noble. Other trademarks and trade names may also be used on this Site. The use or misuse of any trade marks or any other Content on the Site except as provided in these terms and conditions is strictly prohibited. Nothing contained on the Site shall be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trademark without our prior written permission.
  8. Delivery
    1. The estimated date for delivery of the products will be set out in the email confirming your order. If something happens which is outside of our control and which affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the products. Unless you and we agree otherwise, if we cannot deliver your products within 30 days of the email confirming your order we will e-mail you to let you know and we will cancel your order.
    2. Ownership of an item will pass to you once we have delivered the item to you (either directly or leaving in a safe place). When an item has been delivered, the risk of damage to or loss of the item passes to you. For specific delivery options please read our Delivery Policy. Please note that our working days are Monday to Friday and do not include national UK bank holidays.
  9. Links to Other Sites
    1. This Site may contain links to other sites. Unless expressly stated, these sites are not under our control. We assume no responsibility for the content of such Sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Site does not imply any endorsement of the sites themselves or of those in control of them.
  10. Links to this Site
    1. Those wishing to place a link to this Site on other sites may do so only to the home page of the site without our prior permission. Deep linking (i.e. links to specific pages within the site) requires our express written permission but please do get in touch.
  11. Accounts
    1. In order to purchase Goods on this Site and to use certain other parts of the System, you may be required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Site as we may not require Payment Information until you wish to make a purchase. By continuing to use this Site you represent and warrant that:
      1. all information you submit is accurate and truthful;
      2. you have permission to submit Payment Information where permission may be required; and
      3. you will keep this information accurate and up-to-date.
      Your creation of an Account is further affirmation of your representation and warranty.
    2. It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
    3. If you have reason to believe that your Account details have been obtained by another person without your consent, you should contact us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched.
  12. How we Use Your Personal Information (Data Protection)
    1. All personal information that we may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act. We may use your personal information to provide our Goods and services to you, to process your payment for the Goods and inform you of new products and services available from us. You may request that we stop sending you this information at any time. We will not pass on your information to any third parties.
  13. Disclaimers
    1. We make no warranty or representation that the Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate.
    2. Whilst we use all reasonable endeavours to ensure that the Site is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and their computers.
  14. Changes to the Service and these Terms and Conditions
    1. We reserve the right to change the Site, its Content or these terms and conditions at any time. You will be bound by any changes to the terms and conditions from the first time you use the Site following the changes. If we are required to make any changes to terms and conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
  15. Availability of the Site
    1. The Site and any Service provided therein is provided “as is” and on an “as available” basis. We give no warranty that the Site or any Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
    2. We accept no liability for any disruption or non-availability of the Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
  16. Limitation of Liability
    1. To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Site or any information contained therein. You should be aware that you use the Site and its Content at your own risk.
    2. Nothing in these terms and conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on the part of Noble.
    3. Nothing in these terms and conditions excludes or restricts our liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Site.
    4. In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
  17. No Waiver
    1. In the event that any party to these terms and conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
  18. Third Party Rights
    1. Nothing in these terms and conditions shall confer any rights upon any third party. The agreement created by these terms and conditions is between you and us.
  19. Law and Jurisdiction
    1. These terms and conditions and the relationship between you and Noble shall be governed by and construed in accordance with the Law of England and Wales and both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.